Tales from the Helldesk

Not sure if this qualifies as urban legend or not:

A phone call was received from a customer wanting to know why they were unable to log in to the computer system – The nice old lady was asked if she could go to the server to check it and nice as pie she said “oh no, we’ve been flooded, it’s under 3ft of water”

From TheRegister

ICANN Independence Day

Today is a historic day in the evolution of the Internet. On 30 September 2009, the JPA (Joint Project Agreement) between ICANN, the Internet governing body, and the United States Government expired. Many commentators believed the US Government would not allow the agreement which maintained their ultimate control to simply lapse, but it appears in all the ways that matter that it has.

ICANN is a multi-stakeholder organisation in which anyone can have a say. 2020Media regularly attend ICANN meetings, and compared to say, Nominet, the bottom-up approach is refreshing and stimulating.

The announcement by ICANN today includes an Affirmation of Commitment which we believe is ICANN’s way of promising to ‘be good’ in the future. In it ICANN promises to do periodic reviews of their accountability and transparency – but crucially these will report to the GAC, an ICANN constituency body representing all governments, not just the US government.

Vint Cerf
Vint Cerf

Vint Cerf commented: “[The agreement] fulfils a long-standing objective of the original formation of Icann: to create an organisation that can serve the world’s interest in a robust, reliable and interoperable internet.”

Internet Updates

Network Meeting
Network Meeting

Last week we had the opportunity to catch up with our fellow network operators. Amongst the interesting topics discussed were IP address depletion updates – suggestions that broadband providers might NAT their entire customer bases!

As most users have NAT on their broadband already, this effectively means double NAT – if you rely on a fixed IP address to the outside world, this has major consequences.

If you’re one of our broadband customers, we’d like to hear what you think. Let us know.

We also enjoyed a humourous talk on care of fibre optic cables. Unfortunately the detailed warnings on only using specialised cleaning equipment costing thousands of dollars was left a little deflated after a quick wipe on someone’s jeans gave excellent results!

From dirty to clean via trousers
From dirty to clean via trousers

Domain Tasting is over

Tastes Funny
Tastes Funny

New data released this month by ICANN shows a 99.7% drop in domain tasting since it changed the fees back in April 2009.

Domain tasting is the practice of registering a domain name for a few days, seeing if it can make any money through advertising, then deleting it for a full refund.

ICANN changed it’s rules so that the ICANN refund didn’t apply, and most registries changed their terms so that registrars could only return about 10% of their monthly registrations.

To give an idea of the scale of this practice, in June 2008, nearly 17.7 Million gTLD domains were tasted. Now in June 2009  just 58,000 were returned (probably due to errors in registrations)

The net result – should mean more domains are available for the general public to buy.

Image by Gaspirtz

New Telephone number 0370 321 2020

2020Media announced today a new incoming telephone number.

0370 321 2020

This new number replaces all our 0870 and 0370 321 2020 numbers that we’ve been using since we started 10 years ago and have followed us faithfully from office to office as we’ve expanded. The reason is two-fold.

  1. Calls to 0330/0370 numbers are cheaper –  they cost the same to call as standard landline numbers, even from a mobile phone,  and are included in many calling plans.
  2. 0870 numbers have come under regulatory changes from OfCom which rules out their use for businesses like ours.

So, if you’d like to talk to 2020Media, there’s just one number to note: 0370 321 2020.

Want your own 0330 or 0370 number?  We recommend Flextel

2020Media is a leading UK business internet service provider, founded in 1999. We offer UK web hosting, domain names, internet connectivity and server hosting. Please see our website for more: www.2020media.com. Latest products include Wifi Hotspots for business and non-profits with premises, advanced WordPress hosting, and new top level domain (ntld) registrations.

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